You can find our condensed terms and conditions on our main website at www.airads.co.uk or simply ask us for a PDF copy with the full detail. However, very simply stated, if the weather is bad on the day of the flight, customers will normally receive a full refund, unless of course 'special conditions' apply, which normally involves sending us off to the location in the hope that the weather will be above our minimums at the specified time.
We normally have the same questions asked of us several times a week, so here they are with the answers.
Q. Can I have a banner flown over central London?
A. No. This is not possible between London City airport in the east and Heathrow in the west and a line approximately ten miles north and south, almost in line with the boundary of the M25.
Q. Why is it more expensive to have a banner near where I live?
A. It depends on where you are? There are principally five operators in the UK and these are widely spread out. Airads partners with all of these to provide a national service but some spots, such as the north-east, south-west and Birmingham have no aircraft within a hundred miles and so it costs an incremental cost in aviation fuel to provide a service and this can be expensive at £150 an hour for fuel!
Q. Why can't I have more than 32 characters and spaces on my banner?
A. Because of the aircraft's safety limit on drag. Any more and the aircraft may not fly!
Finally, towing banners is one of the most challenging jobs in aviation, which is why so few pilots actually do it. It is the aviation equivalent of rally-driving. Conditions are rarely perfect and so clients should be aware that while the great majority of flights go according to to plan and to the minute, there can be occasions when delays will occur in circumstances beyond our control.
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